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Twilio
Voice & Telephony

Twilio voice and telephony, powered by Mevrik AI.

Connect Twilio's voice platform to Mevrik for AI-powered IVR, call routing, transcription, and voicemail-to-ticket automation.

لماذا تربط Twilio؟

AI-powered IVR

Replace rigid phone trees with natural language IVR. Callers describe their issue and AI routes them to the right team or resolves it.

Real-time transcription

Every call is transcribed in real time. AI summarizes the conversation and creates actionable tickets from voice interactions.

Intelligent call routing

AI analyzes caller intent and routes to the best available agent based on skill, language, and customer segment.

ما يمكنك أتمتته

Conversational IVR

Callers say what they need in plain language — AI understands, resolves simple issues, and routes complex ones to specialists.

Voicemail to ticket

Voicemails are transcribed by AI and converted into support tickets with priority and category assigned automatically.

Call analytics

AI analyzes call recordings for sentiment, topics, and resolution quality — feeding insights into your QA process.

كيفية ربط Twilio

1

Connect Twilio

Link your Twilio account and configure voice-enabled phone numbers for inbound and outbound calls.

2

Configure IVR flows

Design conversational IVR menus with AI-powered intent recognition and routing rules.

3

Set up transcription

Enable real-time transcription and configure ticket creation rules for calls and voicemails.

4

Go live

Activate voice support and monitor call metrics, transcription accuracy, and routing efficiency.

ما تحصل عليه

Natural language IVR (no phone trees)
Real-time call transcription
Voicemail-to-ticket automation
Skill-based call routing
Call recording and analytics
Supports inbound and outbound calls

Intelligent voice support with Twilio + Mevrik.

Replace phone trees with AI that actually understands what callers need.

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