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Products

Everything your CX team needs to win.

Three core products power an ecosystem of channels, capabilities, and integrations — unified in a single platform that scales from startup to enterprise.

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Mev AI Agent

Agentic AI that converses and acts

Not just another chatbot. Mev AI Agent understands context, maintains persona, speaks 95+ languages, and takes real action — from updating CRM records to creating tickets — without human intervention.

Omnichannel — Webchat, social, email, voice, video, QR handoff
RAG Knowledge — Learns from your docs, sites, KBs, and APIs
Persona Control — Tone profiles, brand voice, 95+ languages
Real Actions — CRM updates, ticket creation, appointment booking
Built-in Insights — CSAT, sentiment, containment, topic clusters
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40%

Tier-1 deflection

35%

Faster handling

48h

Time to first conversation

Mevrik DCX

Unified inbox for every channel

Central hub for web, social, email, and voice with full audit trails. AI-human handoffs preserve complete context and transcripts. Queues, routing, SLAs, and collaboration tools — all in one view.

AI-Human Handoff — Preserved context, transcripts, and summaries
Smart Routing — Queues, SLAs, skill-based assignment
Collaboration — Internal notes, @mentions, team assignments
Templates — Tone governance, dynamic variables, attachments
Co-Browsing — See and guide the customer's screen in real time
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50%

Fewer re-opens

1

Unified inbox

100%

Context preserved

Mevrik Auto QA

100% QA coverage. Zero manual effort.

Automated quality assurance for every interaction. Policy adherence, sentiment, empathy, process accuracy — scored automatically. Coaching insights, trend detection, and regulatory traceability built in.

Full Coverage — Every interaction scored, not just samples
Multi-Dimensional — Policy, sentiment, empathy, process accuracy
Coaching Insights — Targeted recommendations for each agent
Trend Detection — Spot quality dips and emerging issues early
Compliance — Regulatory traceability and exportable reports
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100%

Interactions scored

10×

vs manual QA

20%

Quality improvement

Modules & Channels

The complete toolkit.

Channels, automation, analytics, and more — every module works together in one unified platform.

Automations

Visual workflow builder for routing, escalation, and repetitive tasks.

Analytics

Real-time dashboards for CSAT, AHT, FCR, and agent performance.

Broadcast

Targeted campaigns across WhatsApp, email, and SMS.

Live Chat

Real-time conversations with AI-assisted responses.

Chatbot

RAG-powered bots that resolve Tier-1 autonomously.

Email Support

Unified email with AI triage and draft responses.

Video Chat

HD video with screen sharing and co-browsing.

Social Media

Manage all social conversations in one inbox.

CRM

Unified customer profiles from every interaction.

CSAT

Automated satisfaction surveys and scoring.

Knowledge Base

Centralized knowledge powering AI and agents.

Integrations

50+ connectors plus open REST API.

Simple, transparent pricing.

All plans include a 14-day free trial. No credit card required. Enterprise plans with SLA, HA/DR, and Managed Private Cloud available.

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See the products in action.

Start free or book a personalized walkthrough with our CX team.

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