100% QA coverage. Zero manual effort.
Traditional QA samples 2% of interactions. You're flying blind on the other 98%. Mevrik Auto QA evaluates every single conversation — automatically, consistently, at scale.
What Auto QA evaluates
Configurable scorecards by team, channel, and use case. Evaluate what matters to your business.
Policy adherence
Did the agent follow required disclosures, scripts, and process flows? Every conversation, every time.
Empathy & tone
Detect tone mismatch, lack of empathy, or inappropriate language before it becomes a complaint.
Process accuracy
Was the right resolution offered? Were steps followed correctly? Auto QA checks against your defined SOP.
Coaching insights
Automatically surface coaching moments for individual agents and team-level trends — not just errors, but improvement opportunities.
Regulatory traceability
Exportable evidence logs for regulatory review. Every scored interaction is timestamped and attributable.
Custom scorecards
Build scorecards for specific teams, channels, or campaigns. Weight scores by importance to your business.
Interactions reviewed
vs. ~2% in manual QA
Reduction in QA overhead
hours freed from manual sampling
More coaching moments surfaced
compared to sample-based QA
Stop sampling. Start knowing.
Auto QA is available on Growth and Enterprise plans. Start your free trial today.
✓ No credit card required✓ 14-day free trial✓ Cancel anytime