One inbox. Every channel.
Stop juggling tabs. Stop losing context. Mevrik DCX brings every customer conversation — WhatsApp, email, social, web chat, and voice — into one intelligent, auditable workspace.
AI-human handoffs
AI handles Tier-1. Complex cases transfer to agents with full transcript, context, and suggested response — zero re-asking the customer.
Smart routing & SLAs
Assign conversations by skill, queue, or channel. Set SLA thresholds. Auto-escalate on breach.
Collaboration tools
Internal notes, @mentions, shared drafts. Collaborate on complex cases without the customer seeing the back-and-forth.
Templates & tone governance
Pre-approved response templates. Tone profile enforcement. Human-in-the-loop approval for sensitive categories.
Co-browsing & screen guidance
See exactly what your customer sees. Guide them through complex processes without confusion.
Complete audit trails
Every message, every handoff, every action — immutably logged. Export for compliance. Never lose context again.
One inbox for everything.
Set up your unified inbox in under a day. No migration headaches.
✓ No credit card required✓ 14-day free trial✓ Cancel anytime