Automate the
repetitive work.
Workflows handle FAQ routing, lead qualification, ticket creation, and escalation — so your team focuses on high-value conversations.
Everything you need to automate CX
Build, test, and deploy automations without writing a single line of code.
Visual workflow builder
Drag-and-drop nodes to design multi-step workflows. Conditions, branches, loops — all without code.
Smart routing rules
Route conversations by language, sentiment, topic, or customer tier. The right agent, every time.
Auto-tagging & categorization
AI reads every message and applies tags, categories, and priority levels instantly.
Escalation policies
Define escalation paths for SLA breaches, VIP customers, or negative sentiment spikes.
SLA monitoring
Track response and resolution times in real time. Auto-notify managers before breaches happen.
Webhook triggers
Connect to any external system. Trigger workflows from CRM events, form submissions, or API calls.
Build workflows visually
Connect triggers, conditions, and actions into powerful automation flows.
Automations in action
Real workflows that teams deploy in minutes.
FAQ deflection
Automatically answer common questions like order status, return policies, and store hours. Reduce agent load by up to 70%.
Lead qualification
Score incoming leads based on message content, profile data, and engagement history. Route hot leads to sales instantly.
Ticket creation & enrichment
Create tickets in your CRM with auto-populated fields: category, priority, customer history, and suggested resolution.
VIP escalation
Detect high-value customers and route them to senior agents with full context. No waiting in the general queue.
The numbers speak
Routine tasks automated
Agents focus on complex issues
Faster routing
Instant assignment vs. manual triage
Manual triage needed
AI handles classification end-to-end
Automate your first workflow today.
Set up powerful automations in minutes. No code, no complexity.
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