Simple pricing.
No surprises.
Start with a 14-day free trial on any plan. Upgrade, downgrade, or cancel anytime.
All prices in USD. Annual billing available at 20% discount.
Starter
Perfect for small teams getting started with AI-powered support.
Billed annually — you save $ $120/yr
- 2 channels (webchat + email)
- 1 AI Agent seat
- 500 AI-handled conversations/mo
- Mevrik DCX Inbox (basic)
- Knowledge base (up to 50 docs)
- Basic analytics dashboard
- Email support
- Community access
- Auto QA
- Advanced routing
- Custom SLA
Growth
For growing teams that need more channels, automation, and quality oversight.
Billed annually — you save $ $480/yr
- 5 channels (all messaging)
- 3 AI Agent seats
- 3,000 conversations/mo
- Full DCX Inbox + collaboration
- Knowledge base (unlimited)
- Auto QA (100 reviews/mo)
- Advanced analytics
- Priority support (8h SLA)
- API access
- Slack integration
- HA/DR
- Managed Private Cloud
Enterprise
Custom deployment for regulated industries and high-volume operations.
- Unlimited channels
- Unlimited AI Agent seats
- Unlimited conversations
- Full Auto QA (unlimited)
- HA/DR + Managed Private Cloud
- Custom SLA (≤2h critical)
- Dedicated Customer Success Manager
- Custom security review
- Volume pricing
- SSO/SAML + advanced RBAC
- Data residency options
- Custom integrations
Full feature comparison
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Channels | 2 | 5 | Unlimited |
| AI Agent seats | 1 | 3 | Unlimited |
| Conversations/month | 500 | 3,000 | Unlimited |
| Knowledge base docs | 50 | Unlimited | Unlimited |
| DCX Inbox | Basic | Full + collab | Full + collab |
| Auto QA reviews/month | — | 100 | Unlimited |
| Analytics | Basic | Advanced | Custom |
| API access | — | ||
| SSO / SAML | — | — | |
| HA/DR | — | — | |
| Managed Private Cloud | — | — | |
| Custom SLA | — | 8h response | ≤2h critical |
| Dedicated CSM | — | — | |
| Support | Priority email | Dedicated |
Need a custom enterprise solution?
Get tailored pricing, a custom security review, and a dedicated implementation team. Most enterprise deployments go live in under 6 weeks.
Pricing questions
A conversation is a single customer interaction session — from the first message to resolution, regardless of how many exchanges occur within it. Sessions that time out after 30 minutes of inactivity and resume count as new conversations.
Yes. Upgrades take effect immediately and you'll be charged a prorated amount. Downgrades take effect at the start of your next billing cycle.
Yes — annual billing saves you 20% compared to monthly billing. This is reflected in the pricing toggle above.
You'll receive an email alert at 80% usage. If you exceed your limit, conversations queue until you upgrade or your next billing cycle begins. We don't cut off service mid-interaction.
Yes. We offer 30% off for registered non-profits and verified early-stage startups (under 18 months, under $1M raised). Contact sales@mevrik.cx with proof of status.
Absolutely. 14 days of full Starter-tier access, no credit card required. Your data is preserved if you upgrade at the end of your trial.
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